This access statement for Pavilion Gardens does not contain opinions as to our suitability for those with disabilities, but aims to accurately describe the facilities and services that we offer all our guests and visitors.
Access Statement for Pavilion Gardens
Welcome to The Pavilion Gardens - The Jewel in the Crown of Buxton and the High Peak. We would like to invite you to visit this beautiful Grade II listed visitor attraction.
A great family friendly destination, whether it’s eating and drinking, shopping, relaxing or playing, Pavilion Gardens pride themselves on offering every visitor a thoroughly enjoyable experience. A wonderful historic venue situated in the heart of Buxton. Nestled within 23 acres of beautiful gardens, it’s a natural hub for the many tourists that visit the town.
The Pavilion Gardens offers one level access from the car park onto the Promenade and throughout its conservatory, café, retail shop, art gallery, coffee shop and Octagon Hall where it regularly holds events.
The Arts Centre and some meeting rooms are situated on the 2nd level accessible via lift or from the St Johns Rd entrance on the opposite side of the building to the above picture.
Please see ‘General Information’ for full opening times of main building.
How to get here
Pavilion Gardens is easily accessible by car or public transport.
You can plan your journey by entering our postcode, SK17 6BE, into you sat nav or by using a route finder website. www.aaroutefinder.co.uk
Close to the building, you will find our 270 space parking bay which is situated on the corner of St John’s Road and Burlington Road.
There are eight disabled car parking bays on the lower level of the car park. The ground floor is accessible to wheelchair users throughout.
Parking is on a pay and display basis but blue badge holders are free and can use any car park bay.
Please note that the under section of the car park closes and is locked between the hours of 6:00pm and 8:00am. Cars wishing to be released after 6pm and before 8am will incur a charge.
The surface is tarmac from the car parking area to the entrances and it is level access. Please note there is a steep incline between the upper car park level with St Johns Road and the lower car park level with the promenade.
With prior notification it is possible to enter the Promenade as a drop off area, as long as the vehicle doesn't park on the Promenade. Please contact us to do this, details are further down the page.
Local Accessible Taxi’s:
Allied Taxi’s, Buxton, Tel: 01298 721 23 or for advance booking A2Z Taxis, Buxton, Tel: 01298 918101
Accessible Local Bus service information
High Peak Buses would like all passengers to enjoy journeys regardless of their physical abilities. Most of these buses are now low floor and wheelchair accessible. All standard wheelchairs are accepted on their wheelchair accessible buses. All wheelchair bus services and timetables can be downloaded at www.highpeakbuses.com Or to help plan your journey use www.travelineeastmidlands.co.uk
If you would like a copy of wheelchair accessible services and timetables or if you need help with planning a route around the Peak District please ask at the Tourist Information Centre or contact us by phone or email.
Buxton Railway Station is approximately a 5 to 10 minute walk from Pavilion Gardens. Please follow directions for Pavilion Gardens and Buxton Information Centre. If you require an accessible taxi these are available from Allied Taxi’s, Buxton, 01298 721 23 or for advance booking A2Z Taxis, Buxton, 01298 918101. If you need further assistance with directions please contact the Tourist Information Centre on 01298 25106
We allow coaches to drop their passengers off on the Promenade by prior arrangement. Coach parking is available on Burlington Rd (SK17 9AY). We also allow coaches to park for free on the Promenade provided that they have arranged this with us before visiting
Additionally the Sylvan Coach Park is situated off the roundabout at the intersection of the A6/A53. For directions from the Pavilion Gardens, please contact us.
Entrances to Pavilion Gardens
Pavilion Gardens is located near Buxton Opera House with automatic door entrances from the main promenade and St. Johns Road. St. Johns Road provides direct access to the Pavilion Arts Centre. However, wheelchair users would require the use of the lift to access the ground floor level where you will find the Coffee Bar, Tourist Information Centre, Gift Boutique & Art Gallery and Pavilion Café. Please see details of the accessible lift below.
Please refer to website www.visitbuxton.co.uk for downloadable map.
There is a wheelchair accessible lift from the ground floor foyer to the Pavilion Arts Centre, which is also accessible from St. Johns Road.
The accessible lift is located on the ground floor near the Pavilion Coffee Bar. The lift serves the 1st, 2nd and 3rd floor. On the 1st floor is the Pavilion Arts Centre, there is an additional wheelchair accessible toilet which is located on the second floor and the upper level of the Pavilion Arts Centre is located on the 3rd Floor.
Lift door width: 870mm
Lift floor depth: 1100mm
Lift floor width: 1450mm
Please note the lift is not suitable for mobility scooters. Assistance can be provided if needed please ask at the Tourist Information Centre. There are no mirrors in the lift, there are audio annoucements for each floor and there is braille on the lift buttons.
There are several disabled toilets within the Pavilion Gardens building, the car park and the kiosk area in the gardens. The car park and kiosk toilets are accessible by use of a Radar key. RADAR keys can be purchased from the Tourist Information Centre for £3, or borrowed for the use of the outside Pavilion Gardens accessible toilet by the Kiosk.
There are two Ground Floor wheelchair accessible toilets located in the Pavilion Café and near the Pavilion Coffee Bar. There is an additional wheelchair accessible toilet which is located on the second floor. Access to this toilet is from the ground floor lift.
Designated accessible toilet details:
WC has left hand transfer.
Door clear opening width: 850mm
Horizontal rail on rear of door.
Horizontal and vertical rails are fitted either side of the toilet.
Vertical grab rails are fitted either side of the basin.
Height of basin: 650mm
Space beside WC: 1000mm
If you have other specific needs, please contact us and we will endeavour to help as best we can.
A hearing loop system is installed on the lower desk at the Tourist Information Centre.
Wheelchairs can be hired by booking in advance or on the day from the Tourist Information Centre There are a limited amount of wheelchairs for hire so we advise visitors to book a wheelchair before there visit to avoid disappointment. Please contact us on 01298 25106 or 01298 23114.
We have a set of evacuation procedures and should you require this information. A staff member will assist you with the evacuation out of the building if necessary. Procedures are in place to evacuate wheelchair users from above ground floor.
Assistance dogs are welcome and water can be provided upon request.
All our information leaflets, evacuation procedures can be made available in large print on request. A magnifying glass is available for use at the Tourist Information Centre. The Tourist Information Centre can provide a detailed list or book accessible accommodation for you. They can also offer you a listing of accessible eating out places and accessible public transport.
The building has varied levels of lighting in each area with background music playing throughout the building, our events impact on the noise level.
There are accessible touch screen Tourist Information points providing information about Buxton and the local area.
As part of our on-going training Pavilion Gardens staff undergo a disability awareness training.
Please see the downloadable documents at the bottom of the page for more pictures of the Pavilion Gardens.
We are always looking for ways to improve the service we provide our visitors, so please contact us if you have any comments or suggestions about this access statement or anything else that you think can improve your visit to the Pavilion Gardens.
Address: The Pavilion Gardens, St Johns Road Buxton, Derbyshire SK17 6BE
Telephone: 01298 23114
Access Ambassadors: Luke Bates, Buxton Tourist Information Centre Supervisor
Rita O’Neil Dobson, Food & Beverage & Duty Manager.
Access Derbyshire: www.accessiblederbyshire.org
We are Open from 9.30am until 5.00pm every day (except Christmas Day).
On Christmas Eve, Boxing Day, New Year’s Eve and New Year’s Day the building will close at 3pm.
Due to weather conditions and unforeseen circumstances, there may be occasions where management deem it necessary to differentiate from the times given above. We will give as much notice as possible.
If you need further assistance with directions please contact the Tourist Information Centre on 01298 25106